PilotSuite
Software Comparison
Service Fusion vs Workiz
Side-by-side comparison to help you pick the right tool for your business.
Quick Verdict
Service Fusion
Flat-rate pricing with no per-user fees
Best value for mid-size teams — flat-rate pricing means no per-user surprises as you grow.
Workiz
Built for high-call-volume service businesses
Best for call-heavy businesses (locksmiths, plumbers, HVAC) who want built-in phone tracking and dispatching.
Pricing
Service Fusion
$166/mo – $339/mo
| Plan | Price | Notes |
|---|---|---|
| Starter | $166/mo | Unlimited users |
| Plus | $251/mo | Unlimited users |
| Pro | $339/mo | Unlimited users |
Workiz
$65/mo – $169/mo
| Plan | Price | Notes |
|---|---|---|
| Lite | $65/mo | 2 users |
| Standard | $119/mo | 5 users |
| Ultimate | $169/mo | Unlimited |
Feature Comparison
| Feature | Service Fusion | Workiz |
|---|---|---|
| Scheduling & Calendar | ✓ | ✓ |
| Dispatching | ✓ | ✓ |
| Invoicing | ✓ | ✓ |
| Estimates & Quotes | ✓ | ✓ |
| Online Payments | ✓ | ✓ |
| GPS Tracking | ✓ | ✕ |
| CRM / Customer Management | ✓ | ✓ |
| Marketing Tools | ✕ | ✕ |
| Reporting & Analytics | ✓ | ✓ |
| Mobile App | ✓ | ✓ |
| QuickBooks Integration | ✓ | ✓ |
| Customer Portal | ✓ | ✓ |
| Inventory Management | ✓ | ✕ |
| Fleet Tracking | ✓ | ✕ |
| Proposal Builder | ✕ | ✕ |
Strengths & Weaknesses
Service Fusion
Strengths
- +allinone
- +Scheduling & Calendar
- +communication
Weaknesses
- -UI feels dated
- -Mobile app lags desktop
- -Fewer integrations than competitors
Workiz
Strengths
- +communication
- +Scheduling & Calendar
- +Online Payments
Weaknesses
- -Limited marketing tools
- -Smaller ecosystem than Jobber/HCP
- -Reporting on lower tiers is basic
Best Fit by Industry
HVAC, Plumbing & ElectricalService Fusion— More features (13 vs 10)
Pest Control, Pool, Roofing & MoreService Fusion— More features (13 vs 10)
General Field ServiceService Fusion— More features (13 vs 10)
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