PilotSuite
Software Comparison
Service Fusion vs ServiceTitan
Side-by-side comparison to help you pick the right tool for your business.
Quick Verdict
Service Fusion
Flat-rate pricing with no per-user fees
Best value for mid-size teams — flat-rate pricing means no per-user surprises as you grow.
ServiceTitan
Enterprise-grade platform for large service businesses
The 800-pound gorilla. Best for established operations with 10+ techs who need every feature and can afford the price.
Pricing
Service Fusion
$166/mo – $339/mo
| Plan | Price | Notes |
|---|---|---|
| Starter | $166/mo | Unlimited users |
| Plus | $251/mo | Unlimited users |
| Pro | $339/mo | Unlimited users |
ServiceTitan
~$245/tech/mo – ~$398/tech/mo
| Plan | Price | Notes |
|---|---|---|
| Starter | ~$245/tech/mo | Annual contract required |
| Essentials | ~$345/tech/mo | |
| The Works | ~$398/tech/mo | Full feature set |
Feature Comparison
| Feature | Service Fusion | ServiceTitan |
|---|---|---|
| Scheduling & Calendar | ✓ | ✓ |
| Dispatching | ✓ | ✓ |
| Invoicing | ✓ | ✓ |
| Estimates & Quotes | ✓ | ✓ |
| Online Payments | ✓ | ✓ |
| GPS Tracking | ✓ | ✓ |
| CRM / Customer Management | ✓ | ✓ |
| Marketing Tools | ✕ | ✓ |
| Reporting & Analytics | ✓ | ✓ |
| Mobile App | ✓ | ✓ |
| QuickBooks Integration | ✓ | ✓ |
| Customer Portal | ✓ | ✓ |
| Inventory Management | ✓ | ✓ |
| Fleet Tracking | ✓ | ✓ |
| Proposal Builder | ✕ | ✓ |
Strengths & Weaknesses
Service Fusion
Strengths
- +allinone
- +Scheduling & Calendar
- +communication
Weaknesses
- -UI feels dated
- -Mobile app lags desktop
- -Fewer integrations than competitors
ServiceTitan
Strengths
- +allinone
- +Reporting & Analytics
- +Scheduling & Calendar
- +communication
Weaknesses
- -Very expensive
- -Steep learning curve
- -Overkill for small teams
- -Long contracts
Best Fit by Industry
HVAC, Plumbing & ElectricalServiceTitan— ServiceTitan specializes in this industry
Pest Control, Pool, Roofing & MoreServiceTitan— ServiceTitan specializes in this industry
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