PilotSuite
Software Comparison
ServiceTitan vs Workiz
Side-by-side comparison to help you pick the right tool for your business.
Quick Verdict
ServiceTitan
Enterprise-grade platform for large service businesses
The 800-pound gorilla. Best for established operations with 10+ techs who need every feature and can afford the price.
Workiz
Built for high-call-volume service businesses
Best for call-heavy businesses (locksmiths, plumbers, HVAC) who want built-in phone tracking and dispatching.
Pricing
ServiceTitan
~$245/tech/mo – ~$398/tech/mo
| Plan | Price | Notes |
|---|---|---|
| Starter | ~$245/tech/mo | Annual contract required |
| Essentials | ~$345/tech/mo | |
| The Works | ~$398/tech/mo | Full feature set |
Workiz
$65/mo – $169/mo
| Plan | Price | Notes |
|---|---|---|
| Lite | $65/mo | 2 users |
| Standard | $119/mo | 5 users |
| Ultimate | $169/mo | Unlimited |
Feature Comparison
| Feature | ServiceTitan | Workiz |
|---|---|---|
| Scheduling & Calendar | ✓ | ✓ |
| Dispatching | ✓ | ✓ |
| Invoicing | ✓ | ✓ |
| Estimates & Quotes | ✓ | ✓ |
| Online Payments | ✓ | ✓ |
| GPS Tracking | ✓ | ✕ |
| CRM / Customer Management | ✓ | ✓ |
| Marketing Tools | ✓ | ✕ |
| Reporting & Analytics | ✓ | ✓ |
| Mobile App | ✓ | ✓ |
| QuickBooks Integration | ✓ | ✓ |
| Customer Portal | ✓ | ✓ |
| Inventory Management | ✓ | ✕ |
| Fleet Tracking | ✓ | ✕ |
| Proposal Builder | ✓ | ✕ |
Strengths & Weaknesses
ServiceTitan
Strengths
- +allinone
- +Reporting & Analytics
- +Scheduling & Calendar
- +communication
Weaknesses
- -Very expensive
- -Steep learning curve
- -Overkill for small teams
- -Long contracts
Workiz
Strengths
- +communication
- +Scheduling & Calendar
- +Online Payments
Weaknesses
- -Limited marketing tools
- -Smaller ecosystem than Jobber/HCP
- -Reporting on lower tiers is basic
Best Fit by Industry
HVAC, Plumbing & ElectricalServiceTitan— ServiceTitan specializes in this industry
Pest Control, Pool, Roofing & MoreServiceTitan— ServiceTitan specializes in this industry